Who we are
This privacy policy explains how Kaji's Car Detailing (ABN 69 676 810 151), of Greater Bendigo, VIC ("we", "us", "our"), handles your personal information. We are committed to protecting your privacy in line with the Australian Privacy Principles.
If you have any questions, contact us at info@kajiscardetailing.com.au or 0451 931 658.
What we collect
When you submit our quote/enquiry form we collect the details you provide: your name, phone number, email address, vehicle details, preferred date, and any message. If we send you a follow-up to ask for a review, we use your name and email.
We do not collect payment card details through this website. We do not knowingly collect information from children.
How we use your information
We use your information to respond to your enquiry, prepare quotes, arrange and confirm your booking, and — only if you ask or have dealt with us — to follow up for feedback or a review. We do not sell your personal information.
How your information is handled
Enquiries from this website are delivered to us by email using Brevo (Sendinblue), our email service provider. Your details are processed and may be stored on their servers, which may be located outside Australia. We only use providers that maintain appropriate security. [Owner: confirm this reflects your current setup before publishing.]
How long we keep it
We keep enquiry and booking information for as long as we need it to provide our services and to meet our business and record-keeping obligations, and then we delete or de-identify it. [Owner: set a specific retention period if you wish, e.g. 24 months.]
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@kajiscardetailing.com.au. We will respond within a reasonable time.
Marketing
We will only contact you about your enquiry or booking unless you have asked to receive marketing from us. You can opt out of any marketing at any time by replying or contacting us. [Owner: adjust if you plan to send promotions.]
Cookies and tracking
This website does not use advertising or third-party tracking cookies. [Owner: if you add analytics or a pixel later, update this section and consider a consent notice.]
Complaints
If you have a concern about how we handle your personal information, please contact us first at info@kajiscardetailing.com.au so we can resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.